For Buyer: 1. No refund or cancel once you have placed orders. 2. EatLala will NOT entertain any dispute or complain regarding the refund or order cancel which initiated by buyer. 3. No return once the seller has delivered the food to you. 4. FULL payment will be credited to your EatLala account automatically without any charges for your next purchase, if : a.) The seller cancels the order; b.) The seller did not deliver the food on the delivery date which has mutual agreed; c.) The buyer has cancelled the order after the seller rescheduled the delivery date. EatLala will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. For Merchant: 1. Entitle to have 5 cancellation per month without paying bank charge. 2. RM 1 bank charge will be charged for every order cancellation after the 5 entitlements.